Call us on: 0121 268 0121
Call us on: 0121 268 0121
Dialer Systems
As a business that makes and receives a lot of calls, it can be a real benefit to automate the process. This is where our dialer systems come in. A dialer system is an electronic device or software that automatically dials telephone numbers and once the call has been answered, it either plays a recorded message or connects the call to a person (in most cases, an agent.)
Our hosted dialler service is proving a popular choice for start-ups and small call centres who are looking to get a step ahead.
The aim of a dialer system is that it improves efficiency by connecting customers to an agent as soon as one is available. It also removes a lot of repetitive work which can easily be done autonomously, before being connected to a live person for the important part of the enquiry.
A dialer system is normally deeply embedded into a business’s surroundings and is part of a whole strategy to seamlessly integrate communication processes. Statistics have found that by only dialling numbers one at a time and when the agent in question is available, can keep them busy for up to forty minutes per hour. Predictive dialling has been found to increase this to 55 minutes per hour and therefore eliminating the time that they are idle by 25%. By using our dialer system you can reduce your costs while also giving your employees more flexibility while they work.
Predictive dialers ensure that only calls that are answered are routed to the agents to then take the call further. This means the time spent on the phone is much more valuable and better for the business.
Online ChatAn intelligent dialer system helps agents to prepare before the call is connected, applying personalisation and extra insight into the conversation. This can help to increase the rate of conversion.
Request Call BackAs a company owner or manager, you can see insights into the calls that your employees are making. You can listen to recordings of calls they have done to measure performance and measure key metrics.
FREE TrialOur exclusive free trial allows you to trial any package for up to 2 users, for 14 days.
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View our services and find out how we can help your business with flexible telecoms & connectivity solutions.
Our pure SIP Hosted PBX solutions have the same functionality as a Traditional Phone system, as well as a host of additional features.
SIP Trunks offer a reliable, cost-effective and feature-rich replacement for ISDN Circuits and analogue lines.
Fulfill all your voice calling needs with our category-leading wholesale A-Z Voice Termination.
Fulfill all your voice calling needs with our category-leading wholesale A-Z Voice Termination.
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This data will be used by Telexico for processing your query and for no other purpose. Terms and conditions apply.
